Case Studies:

Mobility Solution – A Leading Enterprise

The Brief

The customer faced difficulties tracking and managing critical assets spread across a very large geographic area. The manual processes of capturing, analyzing, reporting and managing the site data caused delays and inaccuracies, causing communication and issue resolution delays between field teams and central management.

The Solution:

The mobility solution delivered by BIT is facilitated.

Field technicians collect site-specific data using customized AI-powered forms.
Data to be instantly uploaded to a central system for real-time access and analysis.
AI-driven tools for inventory and barcode scanning, enhancing data accuracy and speed.

Key Highlights

Improved visibility of the operation of critical assets (e.g., power plants, batteries and other critical assets).
Higher productivity in field operations.
Faster resolution of issues through real-time ticketing and task management.
Enhanced proactive maintenance with historical data and real-time insights.

Application Modernization – Communication Service Provider

The Brief

The customer faced serious performance and scalability issues in a mission-critical application instrumental in network management. Technology has undergone a significant transformation since the deployment of their monolithic application, which rendered the application unable to meet their requirements. The need for scalability, flexibility, and agility necessitated modernizing the application.

The Solution

Developed a robust architecture, leveraging Microservices technologies focusing on scalability, flexibility, and security.
Transformed applications, leveraging many new technologies to align with the new architecture.
Deployed the application leveraging OpenShift and numerous other modern technologies.
Created several Microservices, leading to significant performance enhancement.

Highlights

Significant improvements in the all-around performance of the application.
Enhanced scalability, particularly in the development and deployment of new services.
Enhanced service availability.
Significantly enhanced user experience with rapid response time.

Mobility Solution–Telecommunication Contractor

The Brief

A telecommunications contractor required a comprehensive solution to track and validate network infrastructure upgrades across hundreds of sites in eastern Canada. The manual process of documenting site progress, managing visual evidence of completed work, and maintaining compliance records was creating inefficiencies and visibility gaps in project management.

The Solution

Developed and implemented a modern web-based monitoring platform that enables:

Real-time visualization of assigned sites and clusters with customizable filtering options
Secure image upload capabilities for before/after documentation of upgrades
Automated metadata capture, including geolocation and user details
Centralized dashboard for project progress tracking and performance analytics

Highlights

Enhanced project visibility with real-time tracking and reporting capabilities
Improved compliance management through systematic documentation and proof of work
Streamlined field operations with intuitive site filtering and assignment features
Robust security and scalability through AWS infrastructure utilizing EC2, S3, and MongoDB Atlas
Optimized resource allocation through performance analytics and progress tracking
Guaranteed high availability and rapid response times for field operations

IoT Platform-Large Enterprise

The Brief

The need for centralized and effective monitoring of critical assets spread across a large geographic area cannot be overemphasized. A powerful and intuitive platform designed to simplify and centralize the monitoring and maintenance of multiple sites across large regions was needed.

The Solution

Real-Time Monitoring: Track the status of assets, power plants, generators and batteries across various locations in one central platform.
Maintenance & Ticket Management: Handle maintenance tasks efficiently with a robust ticketing system that tracks issues in order of priority.
Detailed Reporting: Gain actionable insights with custom reports on system performance, maintenance costs and resource allocation.
Critical Alerts: Set up alerts for outages, low fuel levels, battery health and upcoming service needs to avoid downtime and ensure continuity.
Enables monitoring to resolve high-priority maintenance issues, make informed decisions, allocate resources efficiently, and maintain system reliability

Salesforce Implementation-Non-Profit

The Brief

A non-profit entity sought a comprehensive CRM platform that could most cost-effectively address the five functional areas listed below. NPSP was a perfect solution, offering 10 free licenses with the industry’s leading CRM system. As the implementation partner, Big Instance Technologies (BIT) helped the customer implement and customize the NPSP solution. BIT was instrumental in designing a system that met DEEN’s needs and provided technical advice on using NPSP as a robust solution for non-profit organizations.

The Solution

Central Database: All clients’ and donors’ data are consolidated in one place. This centralized database can easily be accessed and managed by users in different organization departments.
Donor Management System (DMS): Nonprofit donors are the lifeline of nonprofit entities. A DMS, delivered as part of the solution, can maintain donation data for different types of donors, seamlessly issue tax receipts, generate dashboards and reports, and integrate with third-party fundraisers and accounting software.
Client Relationship Management: The non-profit entity offers support services to vulnerable segments of the population, and the dedicated solution provides a mechanism to store data in a high level of privacy and security.
Volunteer Management: The solution can handle volunteer recruitment and selection, a volunteer database, onboarding and training, assigning campaigns and tasks, tracking volunteer hours and performance, and much more.
HR Management: The solution enables features such as recruitment and selection, onboarding, orientation, employee data files and documents, performance measurement, as well as training and development.

Highlights

Successfully addressed the customization and implementation of the NPSP platform.
NPSP provided the functionality to integrate third-party fundraising and accounting software without purchasing additional applications.
Improved ability to conduct detailed analysis of donation revenue and produce multiple reports to facilitate financial and marketing decision-making.
Provided the ability to manage all programming activities via a central database of clients, which resulted in significantly enhanced efficiency, improved productivity of staff and better service to clients.
Effective implementation of role-based access control
Effective utilization of volunteers leveraging volunteer management components.